Customer Confidence

Refund & Return Policy

We want you to feel confident and satisfied every time you buy from Ade's Jewelries & Scent.

Last Updated: November 2026

1. Our Guarantee to You

At Ade's Jewelries & Scent, we carefully inspect all jewelry, watches, perfumes, and accessories before dispatch. If an item arrives damaged, defective, or incorrect, we take full responsibility and will resolve the issue immediately.

2. Return & Notification Window

Please inspect your package as soon as it arrives. Any request for a return, replacement, or refund must be reported within 48 to 72 hours of package delivery. This allows our team to address the matter promptly with the delivery courier or our fulfillment team.

3. Conditions for Return or Exchange

Jewelry, Watches & Sunglasses

Items must be unworn, undamaged, free of scratches or makeup, and in their original jewelry boxes, pouches, and packaging.

Perfumes & Perfume Oils

For health and hygiene safety, perfume bottles and concentrated perfume oils cannot be returned once opened, unsealed, or sprayed. However, if a bottle arrives leaking, broken, or with an incorrect scent label, we will replace it right away.

Wrong Item Delivered

If we mistakenly deliver a different product, size, or color than what was confirmed on WhatsApp, we will retrieve the item and deliver the correct piece at zero extra shipping cost to you.

4. How to Request a Return or Replacement

  1. Message us on WhatsApp: Reach out directly to +234 704 277 2346 or email quadriadeola46@gmail.com.
  2. Provide Evidence: Send a quick photo or short video showing the item, defect, or incorrect label along with your receipt or WhatsApp order details.
  3. Confirmation & Resolution: We will review your request and confirm return arrangements within a few hours.

5. Resolution Options & Refund Timeline

When an eligible return is approved, you can choose:

  • Free Replacement: A brand new piece dispatched directly to your address.
  • Exchange: Choose any other product of equal value from our catalog.
  • Direct Bank Refund: A cash refund sent directly to your Nigerian bank account within 24 to 48 hours after we receive and inspect the returned item.

6. Return Delivery Fees

  • When it's our error: If the item arrived damaged, defective, or incorrect, Ade's Jewelries & Scent covers 100% of all courier and pickup fees.
  • When it's customer preference: If you wish to exchange a piece for a different style or size (and the item is in pristine, unworn condition), the customer is responsible for the standard dispatch fee.

7. Need Help with an Order?

We are always ready to help make your shopping experience smooth and pleasant:

WhatsApp: +234 704 277 2346
Phone Call: +234 704 277 2346
Email: quadriadeola46@gmail.com
Opening Hours: Monday – Saturday: 9:00 AM – 8:00 PM